Why UCaaS and HxP?

Unified Communications as a Service (UCaaS) is becoming the mainstream choice for most organizations. Does using Internet facing circuits instead of private circuits sound intimidating? It doesn’t have to. HxP & Associates, Inc. partners with the world’s leading UCaaS providers, and can address concerns about security, redundancy, quality of experience, and more.

Contact Center as a Service in an UCaaS Environment

Cloud-Based Unified Communications

Streamline Your Operations with Cloud-based Unified Communications

Finding the right enterprise communications solution has always been complicated. Now, our society’s methods of communication have proliferated in the form of instant messaging apps, video conferencing and even virtualized desktops.

How can businesses keep up with the growing demand for cross-platform, multi-device accessibility? No matter their size or industry, all businesses are essentially technology companies and have to stay ahead of the curve to remain competitive.

HxP best mCaaS provider

Fortunately, the right communications framework doesn’t have to be costly and complex.

The concept of unified communications (UC) has revolutionized the communications industry, making it easier than ever to communicate and collaborate. Offered in a complete package as a cloud-based service, unified communications can radically simplify operations and transform your business.

Communications

Over the past decade, the number of communications channels has exploded. Deployment methods are expanding as well. In addition to classic premises-based hardware, businesses now have the option of hosted communications, public cloud or private cloud options.

New Technologies

With the introduction of technologies like voice over IP (VoIP), IT professionals began to look beyond the POTS (plain old telephone system) as the final word on communications. The popularity of VoIP is a driving factor in the evolution of enterprise communications. According to the VoIP Report,

New Channels

Communications channels have expanded beyond the traditional context to include texting, social applications, video conferencing, remote desktops and productivity apps.

New Workflows

The sheer volume of communications channels is not the only challenge modern businesses face in designing their communications infrastructure. More and more businesses now recognize the value of offering flexible remote and mobile work options to employees. This trend necessitates new collaboration tools.

The Objective of Unified Communications

UC is a complete package containing all the communications tools that businesses use every day. This will undoubtedly include voice and telephony, and perhaps mobile support for companies with a bring-your-own-device (BYOD) policy. It may also include email and voicemail, key system emulation, audio and video conferencing solutions, presence and instant messaging, or even desktop and thin browser clients.

As technology evolves at a breakneck speed, IT leaders often find it difficult to gather the necessary expertise to make strategic decisions for their business. Examining the evolution of the communications industry can be an illuminating place to begin.

VoIP users are expected to break one billion and will continue to rise 10% each year until 2021. Meanwhile, 700,000 landlines are cancelled every month. The trend is irrefutable, but VoIP technology alone may no longer be enough to solve the communication challenges of the modern enterprise.

In the past several years, we’ve seen an almost 400% increase in mobile time spent in messaging and social apps,  affirming that social networks are here to stay.

According to a recent Gallup poll , the number of employees who reported that they spend some time working remotely rose from an average of 37% to 43% from 2012 to 2016 across all industries. Employees who reported spending 60-80% of their time offsite even reported feeling the most engaged at work. It’s no mystery why businesses increasingly look towards UC to help their employees communicate efficiently.

A UC platform will likely also incorporate communications applications, such as integrated contact centers and workstream collaboration tools.

All of this is highly customizable and scalable to meet the needs of each individual business.

What is the ultimate goal of UC? With UC, a company’s employees and customers receive a consistent user experience across any device, at any location. UC offers increased productivity and ease of collaboration in an efficient and flexible package.

The Value of Unified Communications "As-A-Service"

It’s easy to grasp the benefits of a unified communications solution

But why make the move to the cloud?

Mobility

Scalability

Survivability

UCaaS means that your employees can get the same unified communication experience regardless of whether they’re in the office, working remotely, or logging in from a mobile device. Everyone gets the same interface, which boosts productivity.

UCaaS services are scalable to match the ebb and flow of the business. This provides the customer the assurance their communication requirements are nimble.  Add additional users in minutes instead of days or weeks.

UCaaS provides business continuity because telecom traffic can be re-routed very quickly during a power outage, network outage or server failure. One missed call can equate to lost revenue, but UCaaS can reduce, and possibly eliminate missed

calls completely.

Reduced

Expenses

Simple

Administration

Inter-operability

Because they run in the cloud, UCaaS solutions come with minimal capital expenditure. There’s no need to lease new phones or integrate new hardware. It’s even possible to reduce operating costs because you don’t have to invest in on-site infrastructure, pay increased energy bills or configure onsite phone system hardware.

UCaaS portals allow on-demand movement dictated by the client. Admin credentials authorize the ability to add, modify, and delete users. It also allows the upgrading or downgrading of subscription needs. Since this is real-time, the client does not have to call the provider for assistance.

UCaaS systems are all built on a software stack that can be integrated through APIs into your existing custom or packaged applications to improve end-user efficiency and your customer experience.

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